Shipping and Returns
We will aim to dispatch the Items ordered by you as soon as possible after Order Confirmation, to the postal address you have given
in your order. However, we cannot guarantee an exact delivery date and your Items may take longer to be dispatched if the Items
you have ordered are not in stock at the time of placing your order.
Delivery charges payable for items dispatched in the UK will be notified to you in the confirmatory email. Deliveries outside of the UK
may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over
these charges and cannot predict their amount.
All our products are fully tracked and signed so will need to be signed for at the door.
All products are sent by Royal Mail 1st Class fully tracked & signed
- £4.95 Large Letter (1- 2 items i.e. a nightdress, or shirt)
- £6.95 Small parcel (3-5 items i.e. two dressing gowns)
- £10.95 Medium parcel (for 5 plus items)
- £16.95 Royal Mail Special Delivery Guaranteed by 1pm with Saturday Guarantee (this includes one to multiple items)
- Up to 500g – £10.95
- 501g to 750g- £11.95
- 751g to 1250g- £ 13.95
- 1251g to 2000g- £16.95
- Delivery in 5- 7 working days
- Up to 500g- £12.95
- 501g to 750g- £15.95
- 751g to 1250g- £20.95
- 1251g to 2000g- £25.95
- Delivery in 5 to 10 working days
Returns within 14 days after receipt of goods (refund or exchange)
For Next Day Special Delivery out side the UK, please email- firstname.lastname@example.org
We offer refunds or exchanges on undamaged items within 14 days of it being received by you. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in the same condition you received it, with all garment tags still attached and in their original packaging. Refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s).
Items are classed as faulty if they are received damaged, or where it can be proven that there has been a manufacturing defect. Any fault must be brought to our attention within 14 days of receipt. Items that are damaged as a result of wear and tear shall not be considered faulty.
HOW TO MAKE A RETURN
Please place the item back in the plastic pouch, which must then in turn be placed back in an envelop and return to
Unit 58 Wimbledon Stadium Business Park
Riverside Road, London
including details of your name & ordering no. When returning your item(s), we recommend that you send any returns or exchanges by recorded delivery.